Sugar & Smoke

At Simply Dreaming Candle Co., we want you to love your candles as much as we love making them. If for any reason you're not completely satisfied with your purchase, we’re here to help.

Returns

• You may return unused and unopened items within 14 days of delivery for a full refund.

• To be eligible for a return, your item must be in the same condition that you received it—unburned, unused, and in its original packaging.

Refunds

• Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed back to your original method of payment within 5–10 business days.

Damaged or Defective Items

• If your candle arrives damaged or defective, please contact us within 5 days of receiving your order. We’ll replace the item or issue a full refund—just send us a photo of the damage for our records.

Non-Returnable Items

• Used candles or items purchased on clearance/sale are non-returnable and non-refundable.

To Start a Return

• Please email us at SimplyDreamingCandleCo@gmail.com with your order number and reason for return. We’ll guide you through the process and provide a return shipping label if applicable.

At Simply Dreaming Candle Co., we carefully package and ship each candle with love and attention to ensure it arrives safely at your doorstep.

Processing Time

• Orders are typically processed and shipped within 2–4 business days.

• During peak seasons or special promotions, processing may take a little longer, but we’ll always keep you updated.

Shipping Rates & Delivery Times

• We offer standard shipping via USPS with delivery times between 3–7 business days depending on your location.

• Expedited shipping options are available at checkout for faster delivery.

Free Shipping

• Enjoy free standard shipping on all orders over $35 (U.S. only).

Shipping Locations

• We currently ship within the United States.

• For international orders, please contact us directly at [your email] and we’ll do our best to accommodate you.

Order Tracking

• Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

Shipping Issues or Delays

• If your package is delayed, lost, or arrives damaged, please reach out to us at SimplyDreamingCandleCo@gmail.com within 5 days of delivery. We’ll work quickly to resolve the issue.