Frequently asked questions

Orders are processed within 2–4 business days and shipped via USPS. Standard delivery typically takes 3–7 business days, depending on your location. You’ll receive a tracking number once your order ships.

Yes! We offer free standard U.S. shipping on orders over $40.

We currently ship within the United States. For international inquiries, please email us at SimplyDreamingCandleCo@gmail.com,() and we’ll do our best to accommodate you.

Unused and unopened candles may be returned within 14 days of delivery for a full refund. Items must be in original condition and packaging. Used candles and sale items are not eligible for return.

If your item arrives damaged, please email us within 5 days with a photo of the damage. We’ll send a replacement or issue a full refund.

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All payments are processed securely.

We use natural, eco-friendly wax blends such as soy or coconut soy that burn cleanly and evenly.

No. Our candles are made with premium, phthalate-free fragrance oils and lead-free cotton wicks and wooden wicks to ensure a safe burn.

For best results, we recommend burning your candle for 1 to 3 hours at a time, especially during the first burn. This allows the wax to melt evenly across the surface and helps prevent tunneling. Avoid burning for more than 4 hours at once to ensure a safe and clean burn. Always trim the wick to ¼ inch before each use if it is a cotton wick.